Help Centre

Frequently Asked Questions — 75pak

Everything you need to know about getting started, depositing funds, placing bets, claiming bonuses and using our responsible gambling tools — all in one place.

Account & Registration 5 questions

Registering on 75pak is straightforward. Click the registration button on the homepage, fill in your full name, date of birth, email address, contact number and a secure password, then confirm your details. Once submitted, you will receive a verification prompt to activate your account. The entire process typically takes under five minutes. Make sure every detail you enter is accurate — it must match your identity documents during KYC verification later.

KYC stands for Know Your Customer. It is a standard verification process used by online platforms to confirm that users are who they say they are, meet the minimum age requirement and are not on any sanctions or watchlist. On 75pak, you will need to provide a copy of a valid government-issued photo ID — your CNIC, passport or driving licence — along with a proof of address. KYC must be completed before withdrawals are processed. It protects both you and the platform from fraud and identity misuse.

No. 75pak strictly allows one account per person. Duplicate accounts — whether created with the same details or different ones — are prohibited under our Terms & Conditions. If more than one account is detected for the same individual, all associated accounts will be suspended and any bonus funds or winnings derived from bonus activity may be forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation before it leads to further restrictions.

You must be at least 18 years old to register and use 75pak — or the higher minimum age required by the operator or the applicable license jurisdiction, whichever is greater. Age is verified as part of the mandatory KYC process. Accounts that cannot be confirmed as belonging to an adult are suspended immediately. Please note that local laws, including Pakistan's Prevention of Gambling Act, 1977, may impose additional restrictions on gambling activity regardless of age. Users are responsible for complying with applicable local law.

Important: Age alone does not determine the legality of gambling in your jurisdiction. Always confirm whether your participation is lawful in your location.

On the login screen, click the "Forgot password?" link. You will be prompted to enter the email address registered to your account. A password reset link will be sent to that address — check your inbox and your spam folder if it does not arrive within a few minutes. Follow the link to set a new password. If you no longer have access to the registered email, contact the 75pak support team directly via live chat or email and the team will guide you through identity-verified account recovery.

Deposits & Withdrawals 5 questions

75pak supports a range of payment methods familiar to Pakistani users, including mobile wallets such as Easypaisa and JazzCash, instant bank transfers via Raast, and traditional bank transfers from accounts at HBL, UBL, Meezan Bank and Bank Alfalah. Debit and credit card options (Visa and Mastercard) are also available, subject to your card issuer's own policies. Cryptocurrency deposits — BTC, ETH and USDT — are supported where available. Exact method availability may vary; always check the cashier for the current list before transacting.

Note: Payment provider names are references only. None of these institutions endorse, facilitate or are affiliated with gambling on behalf of 75pak.

Withdrawal processing times vary depending on the payment method you use and the status of your KYC verification. Once your identity verification is complete and there are no pending compliance checks, most withdrawals are processed within a reasonable operational window — though no specific guaranteed timeframe can be stated. Mobile wallet withdrawals via Easypaisa or JazzCash are typically faster than bank transfers. During peak periods — such as PSL finals or ICC knockout stages — processing queues may be longer than usual. Ensure your KYC is completed in advance to avoid delays.

75pak does not charge its own fees on standard deposits or withdrawals. However, your payment provider — whether that is a mobile wallet operator, a bank or a card issuer — may apply its own transaction or service charges that are outside 75pak's control. Cryptocurrency network fees (gas fees, miner fees) also apply on the blockchain side and are not covered by the platform. Check with your payment provider before transacting to understand any charges that may apply at their end.

Generally, withdrawals are processed back to the same payment method used for your most recent deposit. This is a standard anti-money laundering (AML) control applied across online gambling platforms. If your original deposit method is no longer active — for example, a mobile wallet account you have closed — contact support to discuss alternative arrangements. You will be required to provide documentation to verify the new withdrawal method before any payment is released.

If a deposit is not showing in your 75pak account balance within a reasonable time after your payment provider confirms the transaction, first check your transaction history in the cashier section to see if it is shown as pending. If it is not visible at all, gather your payment confirmation reference number or screenshot and contact 75pak support via live chat or email at [email protected]. The team will trace the transaction and resolve the discrepancy. Most missing deposit queries are resolved within 24 hours once a reference is provided.

Games & How to Play 5 questions

75pak covers a wide range of sports markets. Cricket is the flagship sport — you will find markets for PSL (Pakistan Super League) matches, ICC tournaments including the Cricket World Cup and Champions Trophy, bilateral series involving Pakistan, and international T20 leagues. Beyond cricket, the platform covers football (domestic and international), UFC and MMA events, tennis, basketball and other major sports. Live in-play betting is available across many events, allowing you to wager as the action unfolds during a match.

The 75pak casino section includes slot games from leading studios — covering classic three-reel formats, video slots and progressive jackpot titles — alongside table game variants such as roulette, blackjack and baccarat. Live dealer games allow you to play with real human dealers streamed in real time, offering an authentic casino atmosphere. Instant games and crash-style games are also available for users who prefer shorter-format options. The full catalogue is accessible directly from the main navigation after logging in.

In-play betting lets you place wagers on a cricket match after it has started — for example, betting on the next wicket, next over runs, current partnership score or match winner with updated odds that reflect the live match situation. Odds change rapidly based on balls delivered, wickets fallen and run rates. There is an inherent latency between real-world events and the odds displayed on your screen, so act promptly when you spot a market you want. Some markets may temporarily suspend during critical moments such as DRS reviews. Settled bets are final once confirmed by the system.

If a cricket match is abandoned before a result is reached — due to rain, a pitch issue or any other external factor — bets are typically voided and stakes returned to your account balance. If a match is reduced in overs and completed using the Duckworth-Lewis-Stern (DLS) method, the DLS result is treated as the official outcome and bets are settled accordingly. Specific rules for each market type — match winner, top run-scorer, total sixes — are governed by the sport-specific rules published in the platform at the time of placing your bet.

Yes. Minimum stake amounts vary by market and game type and are displayed within each betting market or game interface before you confirm a wager. Sports betting markets typically show the minimum and maximum stake alongside the odds. Slot games display minimum bet-per-spin values in the game interface. Live casino tables have their own minimum chip sizes, which are displayed on the table. Maximum payout limits also apply per market and per day — these are specified within each market or in the platform's applicable rules section.

Bonuses & Promotions 5 questions

New players may be eligible for a welcome offer upon completing registration and their first qualifying deposit. The specific terms of any welcome bonus — including the minimum qualifying deposit amount in PKR, the bonus percentage or amount, the wagering requirement, eligible games and the time window to meet the requirement — are published in the promotions section of the platform at the time of the offer. No bonus is guaranteed as a condition of registration. Always read the full terms of any promotion before opting in, as bonus conditions vary between offers.

Reminder: Bonus funds and winnings from bonus activity are not withdrawable until all applicable wagering requirements are satisfied in full.

A wagering requirement (also called a rollover or playthrough) specifies how many times you need to wager the bonus amount — or the deposit plus bonus amount, depending on the specific offer terms — before the resulting funds become withdrawable. For example, if you receive a PKR 2,000 bonus with a 20x wagering requirement, you need to place PKR 40,000 in qualifying bets before you can withdraw. Different game types contribute to wagering progress at different rates — slots typically at 100%, while live casino and table games often contribute less. Check individual promotion terms for exact contribution rates.

This depends on whether your account operates with a bonus balance and a real-money balance that are tracked separately, or whether the deposit and bonus are combined. The specific bonus terms will state whether you can forfeit the bonus and withdraw your remaining real-money deposit without completing wagering. In most cases, you have the option to forfeit an active bonus — doing so means any remaining bonus funds and derived winnings are cancelled. Contact support if you are unsure about the status of your current bonus or want to explore your options before making a withdrawal request.

75pak does run event-specific promotions tied to major cricket tournaments including the PSL, ICC Cricket World Cup, Champions Trophy, Asia Cup and bilateral series involving Pakistan. These may include enhanced odds on selected matches, cashback on cricket bets, free bets for specific outcomes or tournament-wide leaderboard competitions. Promotions are announced in the platform's promotions section ahead of the relevant tournament. Availability, eligibility and terms vary for each promotion. Note that 75pak is not affiliated with or endorsed by the PSL, ICC, any cricket board or any national team.

A bonus may be cancelled for several reasons: the wagering time limit expired before requirements were met, the bonus terms were violated (for example, playing an excluded game type), the account was flagged for suspicious activity or bonus abuse, or a duplicate account was detected. If you believe a bonus was removed in error, contact support with details of the promotion and your account activity. The team will review the case. Bonus cancellations due to verified terms violations are generally final in line with the platform's Terms & Conditions.

Security & Responsible Gambling 5 questions

75pak applies industry-standard security measures to protect account and personal data. All data transmitted between your device and the platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest is encrypted using established encryption standards. Access to account data is controlled through role-based permissions, and internal staff access is limited on a need-to-know basis. You can further protect your account by using a strong, unique password that you do not reuse on other services and by enabling any two-factor authentication options available in your account settings. See our Privacy Policy for full details.

75pak provides a full suite of responsible gambling tools accessible directly from your account settings. These include deposit limits (daily, weekly, monthly), loss limits, session time reminders and automatic logouts, cooling-off periods that temporarily suspend gambling activity, and self-exclusion for longer-term or permanent blocks. All restriction tools activate immediately — there is no delay on protective measures. You can also opt out of all promotional communications at any time. For a full explanation of each tool and how to use them, visit our dedicated Responsible Gambling page.

You can activate self-exclusion directly from the Responsible Gambling section within your account settings. Select self-exclusion, choose your desired duration and confirm the request — it takes effect immediately. If you would prefer not to navigate the settings yourself, contact the 75pak support team at any time via live chat or by emailing [email protected] and ask for self-exclusion to be activated. The team will process it without delay and can communicate in both English and Urdu. Self-exclusion cannot be reversed during the period selected, so choose your duration carefully.

No. 75pak is not licensed, approved, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and related provincial legislation. Users in Pakistan are solely responsible for determining whether accessing and using the platform is lawful in their location. This response and the content on this website do not constitute legal advice. Always seek independent legal guidance if you are uncertain about your obligations.

Disclaimer: 75pak does not claim Pakistani government authorization. The platform operates under the licensing framework of its registered jurisdiction. Users must comply with applicable local law.

If you suspect unauthorised access to your account, act immediately. Change your password through the account settings if you can still log in. If you cannot access the account, contact 75pak support urgently via live chat or email at [email protected] — clearly state that you believe your account has been compromised. The team will temporarily lock the account while an investigation is conducted. Do not share login credentials with anyone, avoid using your 75pak password on other websites, and consider enabling two-factor authentication as an added layer of protection going forward.

Still Have Questions?

Our support team and platform resources are available around the clock. Here is where to find more help.

24/7 Live Chat

The fastest way to get help on any account, payment or game query. Our support agents respond in English and Urdu and are available every day including PSL match days and ICC tournament periods. Access live chat from any page on the platform once you are logged in.

Email Support

For detailed queries — KYC document submissions, withdrawal investigations or formal complaints — email [email protected]. Include your account username and a clear description of the issue. For data rights requests, include "Privacy Request" in the subject line. We aim to respond within 24 hours on standard queries.

Terms & Conditions

For detailed rules on betting, bonuses, account eligibility and payment conditions, the full platform Terms & Conditions are always available. They are written in plain English and cover every aspect of how the platform operates. If an FAQ answer references platform rules, the Terms document is the authoritative source.

Responsible Gambling Page

Everything about deposit limits, loss limits, session timers, cooling-off periods and self-exclusion is covered in full on our dedicated Responsible Gambling page. If your question is about controlling your gambling activity, that is the right place to start — it walks through each tool step by step.

Privacy Policy

Questions about how 75pak collects, stores, uses and protects your personal data — including CNIC documents submitted for KYC — are answered in detail in the Privacy Policy. It also explains your rights over your own data and how to submit a formal data request to the platform.

About 75pak

Want to understand who we are, what we stand for and how the platform is structured for Pakistani players? The About Us page covers the 75pak story, our approach to transparency and responsible gambling, and our commitment to a genuine, honest betting experience for users across Pakistan.

Ready to Get Started on 75pak?

Registration takes under five minutes. Once your account is set up and KYC is complete, you can deposit, explore cricket and casino markets, and use all platform features at your own pace.

18+ Adults only. Gambling involves financial risk. There is no guaranteed return on any bet or game. Local laws may restrict gambling. Please gamble responsibly.